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Call 828-286-5000 for more information
 Our Emergency Department is open to serve you 24 hours a day, seven days a week. Our Board Certified physicians and trained staff are ready to provide you with specialized care when urgent problems arise.
Some patients in the Emergency Department are severely sick or seriously injured and require immediate attention. If you have a life-threatening condition, you will be treated immediately.
If you have a less serious condition, you may be triaged to our ED II. The ED II is designed to compliment the physician's practice by taking care of problems that are often seen in your doctor's office, but cannot wait until the office is open. The ED II staff works under the guidance of physicians who are Board Certified. Located within the Emergency Department, ED II offers efficient medical treatment for the injured and sick with less acute conditions.
Rutherford Hospital Inc. this year implemented a new strategy to process its Emergency Department patients more quickly and the resulting patient satisfaction scores have placed RHI among national leaders, according to Press Ganey, which measures healthcare patient satisfaction for 3,000 healthcare institutions nationally.
 Since March of this year, when RHI adopted a more efficient way of receiving E.D. patients and placing them into treatment rooms with fewer delays, patients have ranked the Emergency Department at Rutherford Hospital overall in the 99th percentile nationally. That means RHI's scores place among the top 1 percent of all Emergency Departments in the United States that treat 30,000 - 40,000 patients per year. In addition, patients rank their experience at RHI in the 99th percentile of all North Carolina hospitals. RHI's overall score of 90.6 was significantly greater than the average score of all other North Carolina hospitals, which was 82.0.
The new process involves having a hospital staff member greet each patient at the Emergency entrance between 8:30 a.m. and 10:30 p.m. The greeter, who is a Patient and Family Support staff member, quickly takes basic information from the patient and then leads them directly into the Triage area if it is not occupied by another patient. Once there, the Triage nurse performs a quick assessment and conducts a short registration with the patient before taking the patient immediately back to an available room where treatment begins.
Above all, RHI has changed the way it processes patients to alleviate the stress and anxiety caused by a visit to the Emergency Department. We welcome your feedback as we continually seek to meet your needs.
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